ফেরত নীতি
At Elyscents Bangladesh, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
1. 7-Day Return & Exchange
Customers may request a return or exchange within 7 days from the date of receiving their order.
2. Product Condition
To be eligible for a return or exchange:
- The perfume must be at least 90% full.
- The original bottle, cap, box, and packaging must be returned.
- The product must not be intentionally damaged.
- Proof of purchase or order number is required.
3. Non-Returnable Items
The following items are not eligible for return or refund:
- Gift cards.
- Products damaged due to customer misuse.
- Products without original packaging.
- Requests made after 7 days.
4. Damaged or Wrong Product
If you receive:
- A damaged product
- A leaking bottle
- The wrong fragrance
Please contact us within 48 hours of delivery with:
- Order Number
- Product photos
- Packaging photos
We will arrange a replacement or full refund at no additional cost.
5. Refund Process
After receiving and inspecting the returned product:
- Approved refunds will be processed within 7–10 business days.
- Refunds will be issued using the original payment method whenever possible.
- Cash on Delivery (COD) refunds may be processed through Mobile Banking or Bank Transfer.
6. Exchange Process
If you wish to exchange your perfume for another fragrance:
- Exchange requests must be made within 7 days.
- Price differences will be adjusted accordingly.
- Customers are responsible for exchange delivery charges unless the mistake was ours.
7. Shipping Charges
Original shipping charges are non-refundable, except when:
- Wrong item delivered
- Damaged product received
- Manufacturer defect
8. Cancellation
Orders may be cancelled before shipment.
Once an order has been shipped, it cannot be cancelled and will follow the Return & Refund Policy.
9. Contact Us
For return or refund assistance, please contact us:
WhatsApp: +8801894971699